11 October 2013
During a routine inspection
During our visit we found people were asked for their consent before they received any care or treatment and the provider acted in accordance with their wishes.
We found care and treatment was planned and delivered in a way which ensured peoples' safety and welfare. We spoke with people about how they felt about the home. They said things like 'I'm fine,' 'The lasses are very good,' and 'It's wonderful, I'm so much better since I've been here.' One person told us the home was 'very good no complaints.'
The provider had made suitable arrangements to protect vulnerable people and responded appropriately to any allegation of abuse.
The provider had taken steps to make sure people at the home were protected from staff who were unsuitable to work with vulnerable people. This was because they had carried out thorough background checks.
We found the provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service and promote their health and wellbeing.
We found people who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. In feedback from a survey the provider had carried out with relatives they told us all staff were 'excellent' at communicating with them and they 'couldn't agree more strongly that staff are excellent.' Other comments included 'It's a warm feeling as you enter the building' and 'Staff have a good sense of humour which I think is important.'