About the service
Fairlawn Residential Home is a residential care home providing personal care to up to maximum of 24 people. The service provides support to elderly people, some of which were living with dementia. At the time of our inspection there were 23 people using the service.
People’s experience of using this service and what we found
People and their relatives felt they were safe using the service. Staff knew how to recognise signs of abuse and knew where to go if they had concerns. Medicines were managed safely and people received their medicines as prescribed. Risk assessments were in place for people and their individual health conditions were identified and managed safely. Environmental risks were identified and managed, including infection control procedures. The home was clean and free from odour.
Staff were recruited safely. There were enough staff to meet people’s needs and we observed plenty of staff available to meet people’s requests. Staff also felt they had enough staff to fulfil their roles safely.
People had their needs assessed before using the service. Staff had received a variety of training in order to meet people’s needs effectively. People enjoyed the meals that were provided and were involved in planning the meals. People that required support with eating or to have their meals modified, were getting their needs met. Staff worked in partnership with healthcare professionals in a timely manner. People received appropriate healthcare when they needed it.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Care staff were kind and caring and treated people with dignity and respect. People had choice and control over their lives and staff told us how they demonstrated supported people in this way. Independence was encouraged and we observed lovely interactions between staff and people.
People received care responsive to their needs. Care plans included relevant information for staff regarding people including life histories and things that are important to them. People had choice over what activities they would like to take part in on a day-to-day basis. Activity choices were discussed in residents’ meetings where they were encouraged to feedback.
Staff and people were positive about the management of the service. They felt their door was always open and felt they were approachable. The registered manager worked in partnership with other agencies in order to improve people’s lives. They understood their roles and responsibilities and had quality assurance systems in place to effectively monitor and improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for the service under the previous provider was good, published on 16 January 2019.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.