Cornelia Manor RCH

Updated 12 August 2026

We carried out this assessment between 18 August and 8 September 2026. We visited the service on 18 and 25 August 2026. Cornelia Manor is a care home providing accommodation and personal care support to older people, some of whom may be living with dementia. The home is registered to provide care for up to 34 people.

This was a planned assessment due to the age of the previous rating. At this assessment the rating has changed from good to requires improvement. During our assessment, we identified breaches of legal regulations relating to safe care and treatment, premises and equipment, staffing, good governance and notifications of incidents.

People did not always receive safe and effective care. We identified concerns relating to the management of medicines, historic environmental safety concerns, in relation to fire safety and additional equipment and premises concerns, including but not limited to, legionella and bedrail safety.

Although all the people and relatives we spoke with confirmed the staff were kind and people’s basic care needs were met, we received mixed views from people and relatives in relation to staffing levels. Most people and relatives felt there was not enough staff available or visible and many commented on delays in call bell response times. Throughout our assessment visits we observed interactions between staff and people were limited and mainly task focused.

Governance systems were not consistently effective. Oversight processes had not identified all areas for improvement, indicating gaps in the provider’s ongoing governance and oversight. Although the provider carried out a number of audits, some of these had not detected the concerns identified during this assessment.

People’s needs were assessed and care plans and risk assessments were in place identifying how people’s needs were to be met safely. Staff maintained accurate monitoring records, including dietary intake and repositioning charts. This supported the ongoing assessment of people’s needs, enabling staff to identify changes promptly and adapt care to improve outcomes. Staff’s knowledge of people supported them to identify any changes in people’s well-being and health and sought professional advice in a timely way.

The manager and deputy manager demonstrated they were dedicated and passionate about their roles and wished to make the required improvements to the service that we had identified to ensure people had a good quality of life and received safe, effective and high-quality care.

Following the assessment, the provider and management team responded positively to the feedback received and had already begun taking action to address the shortfalls identified.

Updated 12 August 2026

During our assessment we spoke with 6 people living at the service and gathered feedback from 8 relatives and 6 health and social care professionals. We also used a structured observational tool to understand the experience of people less able to communicate with us verbally.

Inspectors spent time observing how staff supported and engaged with people. We saw that whilst staff interacted with people in a friendly, kind and supportive way many interactions were tasked based and there were little meaningful interactions with people.

People were not always provided with opportunities to partake in activities or pastimes in relation to their personal interests and some people with greater needs or those without family support were at increased risk of social isolation and exclusion. This was also confirmed by people living in the home.

That said, people and relatives were happy with the care and support their loved ones received and found staff and managers approachable and caring. People and relatives told us they felt able to raise concerns with the management team and were confident action would be taken where needed.

Staff spoken with clearly knew the people they supported and were able to describe how people liked to receive care, their personal preferences and what was important to them. A staff member told us, “Every resident is different and you approach them with their own individual preferences.”