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Outreach Community & Residential Services - 118 Kings Road Good

Inspection Summary


Overall summary & rating

Good

Updated 6 August 2016

This was an announced inspection, which took place on 5 July 2016. We had previously carried out an inspection on 23 July 2014 when we found the service to be compliant with all the regulations that were in force at the time.

118 Kings Road is a care home registered to provide accommodation and personal care for up to four people who have a learning disability or mental health needs. At the time of this inspection, four people were using the service.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People who lived at the home who were able to speak with us told us they felt safe at the home. They said they could approach the registered manager, the staff or a relative if they had any worries or concerns. They were confident they would be listened to and that any problems would be sorted out.

Recruitment processes were sufficiently robust and should help protect people who used the service from the risk of staff who were unsuitable to work with vulnerable adults.

We saw that there had been an increase in staffing to ensure that there were sufficient staff available to meet people’s changing needs. No outside agency staff were used by the service. This meant that people who used the service received consistent support from a staff team who knew them well.

There were systems in place to ensure the safe administration of medicines and effective infection control practices. Staff had received the training they needed to support people safely and effectively.

People had the access they needed to health and social care professionals.

People we spoke with told us that their Jewish faith and culture was observed, for example, attending Shule, celebrating Shabbos and buying kosher food.

The atmosphere in the service was relaxed and friendly and there was a good rapport between people who used the service and the staff supporting them.

We saw that those who used the service had person centred care records, which included easy read formats and photographs that helped people to be involved.

People had access to a range of activities that met their individual needs and were encouraged to be as an independent as possible.

Wherever possible people who lived at the home were encouraged to maintain contact with their family and friends.

We saw records that showed that the registered manager carried out regular audits of the home’s records and health and safety checks.

All the people we spoke with told us the registered manager and the project manager were approachable and would always listen and respond if they raised any concerns.

During this inspection, we contacted the commissioner and safeguarding teams at the local authority. They raised no concerns about the service with us.

We saw that the service asked people for feedback about the service and what they thought about the quality of service they received.

Inspection areas

Safe

Good

Updated 6 August 2016

The service was safe.

People who used the service told us they felt safe. Staff had

received training in how to protect people who used the service from the risk of abuse.

Staff had been safely recruited and there were enough staff to meet people’s needs.

People’s care records included information about any risks people might experience and the support strategies in place to manage these risks.

Systems were in place to help ensure the safe administration of medicines.

Effective

Good

Updated 6 August 2016

The service was effective.

Prior to a placement being offered an assessment was undertaken so that the service could be sure they could meet people’s needs.

People received support from a staff team who had received the induction, training, support and supervision they required to be able to deliver effective care.

People had access to the health care professionals they needed to promote their well-being.

Caring

Good

Updated 6 August 2016

The service was caring.

The atmosphere in the service was relaxed and friendly and there was a good rapport between people who used the service and the staff supporting them.

People’s religious beliefs were respected and promoted.

Responsive

Good

Updated 6 August 2016

The service was responsive.

People, where able, chose how they spent their time and could access a range of activities to suit their individual needs and preferences.

People, where able, were encouraged to be as independent as possible and where possible maintain contact with their relatives and friends.

Systems were in place for people to raise concerns or make suggestions about ways to improve the service.

Well-led

Good

Updated 6 August 2016

The service was well led.

Regular meetings took place between managers, staff and people who used the service so that any issues could be resolved or ideas for improvements to the service could be shared.

A number of systems were in place to assess and monitor the quality of the service provided.