Kenneth House

Updated 23 April 2026

Date of Assessment:30 Apriland7 May2026.Kenneth Houseis a residential care homelocatedin a residential area of Easthamproviding support to up to4people with a learningdisability and autistic people. At the time of our assessment4people were living at the service. We undertook this assessmentdue to an aged rating.We found people received safe care and werehappy livingatKenneth House.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices,independenceand good access to local communities that most people take for granted.Evidence gathered during the assessment showed the provider was meeting the principles of this guidance.

While opportunities for improvement wereidentifiedin relation to aspects of the environment, infection prevention and control, and medicines management, theregisteredmanager responded promptly and tookappropriate actionto address these. Improvements were made, and systems were strengthened to reduce the risk of recurrence.

Kenneth Housewasperson-centred where people receivedkind, compassionate and respectful care from a skilled and committed staff team. People,familiesand professionals consistently spoke positively about the quality of care and support provided. Staff knew people well and supported them in a way that respected their individuality, promotedindependenceand enabled them to live meaningful lives within the community.

There was a positive culture within the service. Staff felt valued, supported and listened to, and worked well together to provide consistent, high-quality care. Theregisteredmanager was approachable and visible, promoting openness and ensuring people, relatives and staff were involved in decisions about the service. Feedback was actively encouraged and used to make improvements.

The provider had effective systems in place to assess people’s needs, plancareand review outcomes, ensuring support remained personalised and responsive. People were supported to access healthcare services andmaintaintheir wellbeing, with good partnership working in place with external professionals. There was a clear focus on learning and continuous improvement, with processes to review incidents, gather feedback and drive positive change.

Overall, theproviderdemonstratedmany strengths, including a positive culture,effectiveleadershipandteamwork and a focus on person-centred care. Theprovider deliveredgood qualitycare and was responsive to feedback, with a willingness to improve and develop further.

Updated 23 April 2026

Feedback from family members of people living at Kenneth House was overwhelmingly positive, with all describinghigh levelsof trust, satisfaction, and confidence in the care provided. In addition, one person told us they were happy, felt safe and treated with kindness by staff, and spoke positively about their independence, activities, foodchoicesand relationships within the home.Family memberspraised the staff’s person-centred approach, noting, “The staff team know my[relative]so very well.They talk to, not at, and they listen,” and highlighted how staff balancedroutine with opportunities for independence, saying, “They are always looking to offer different experienceswhilst promoting independence.” Families reported clear improvements in wellbeing, with one stating, “I have seen the changes,they[relative]are more settled, relaxedand they always appear happy, I could not ask for more.”Familiesconsistently described staff as caring and respectful,commenting,“I can turn up whenever I wish and I know[relative]is always clean and well dressed,the team genuinely care,” and people are “Treated as anindividualwith respect and dignity.”Familiesfelt valued and involved, with comments such as, “I feel very valued,if I feel something should be changed the team will implement it,” and “We are part of one team with[relative]best interest at the centre.”Families gave positive feedback about communication and support with healthcare, describing it as reliable and well organised. One said,“There is always a backup plan, it is never a big issue,”and another added,“I am always told the outcome and kept informed.”Leadership was highly regarded, described as “An excellent manager” whowasvisible, approachable, and responsive to feedback. Overall, familieswerepositive about Kenneth House, with onefamily member telling us,“It is difficult to pick one thing because everything they do is good.”