The Care Quality Commission

Archived: Nightingale Cottage

4-8 Transvaal Terrace, Carlinghow Hill, Batley, West Yorkshire, WF17 0AA (020) 8381 1000

Provided and run by:
Charlton Care Homes Limited

All Inspections

14, 17 April 2011

During a routine inspection

People who use the service told us that staff were good and always treated them with respect. They said that the staff were aware of what care they needed and that this had been agreed when they came into the home.

Comments include:

'Couldn't ask for any better staff. They are lovely and are always there to help.'

'The food is good.'

'I have no complaints. You can have something when you like.'

'There are home made cakes. If you don't like what is on the menu you just ask for what you would like and you get it.'

'If I had a complaint the manager would sort it out.'

'Don't have any issues, the staff are all good.'

'Couldn't ask for any better staff.'

A letter of compliments was seen from a person who had received respite care. It thanked all concerned for the excellent care and treatment during their stay. The person said that they were 'Bowled over' by the team specifically the manager and deputy who the person described as 'Fantastic'.

Together with the refurbishment programme some of the rooms used for Palliative Care have been furnished with bed settees and an emphasis on creating a relaxing environment that not only accommodates the person living at the home but if they so wish, family and friends.