During an assessment under our new approach
Date of Assessment: 20 July 2026.
RKB Aesthetics is a private independent clinic. This is the service’s first assessment since their registration with CQC in December 2021.This service is registered with the CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some general exemptions from regulation by CQC which relate to particular types of service, and these are set out in the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, such as cosmetic and laser treatments. The services provided at this location which are in scope include: insertion of APTOS threads (a non-surgical cosmetic treatment that rejuvenates and lifts sagging skin), prescription weight loss treatment, medical botox for bruxism (treatment for teeth grinding), hyperhidrosis (treatment for excessive sweating) and migraines.
This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The service had a good learning culture and people could raise concerns. There were systems in place to safeguard people from abuse. Information about care and treatment was comprehensive and accessible, however the service did not consistently share information with people’s NHS GP. The premises was safe and suited to the provision of care, equipment met the needs of people, were clean and well-maintained and any risks mitigated. Staff had the right skills, qualifications and experience. Staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
People were informed of the risks and benefits associated to particular treatments prior to appointments. People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people took decisions in people’s best interests where they did not have capacity. However, whilst care was based on latest evidence, the service was not consistently documenting all required measurements to support clinical decision-making.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.