Court House Care Home

Updated 18 June 2025

Court House Care Home provides accommodation with nursing care for up to 60 people. Accommodation is arranged across 3 separate units which are designed to cater for the needs of people with similar requirements. At the time of this inspection there were 47 people using the service. This inspection was triggered by our need to review the action the provider had taken following enforcement action carried out following our last inspection. This was a comprehensive inspection, and we reviewed all the quality statements. At the last inspection the service was rated requires improvement. The service was previously in breach of the legal regulations in relation to safe care treatment and relating to good governance. Improvement was found at this inspection, and the provider was no longer in breach of these regulations. At this inspection the service has changed to good.

We found no concerns about the safety of care provided. Incidents and accidents had been reported, investigated and lessons learned shared with staff. Staff had the right skills and qualifications and were trained to carry out their roles. There were enough staff on duty to meet people’s needs. Medicines were managed safely. The provider carried out regular assurance visits. Action plans were produced and this meant there was additional oversight at provider level.

Staff assessed people’s needs face to face prior to moving to the service. Care plans and risk assessments were sometimes generic however, the management team were working with staff to address this and ensure all documentation was more person centred.

Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas. The provider had plans for ongoing redevelopment of the environment, and we saw evidence of work completed and in progress.

Updated 18 June 2025

Staff treated people with kindness and compassion. People’s relatives told us they observed staff protecting people’s privacy and dignity and respecting people’s choices. During our site visit we observed people’s needs and requests were met in a timely manner and people didn’t have to wait long for support.

People’s relatives told us they were involved in pre-assessments, and some told us they had been involved in care plan reviews. Overall, people and their relatives told us they felt the staff team were knowledgeable and skilled.

Staff encouraged people to maintain relationships with family and friends. People’s relatives told us they were free to visit the service at any time and were always made to feel welcome.

Relatives told us they thought that people were safe and well cared for. Some relatives felt there were enough staff and others felt the home would benefit from more staff, so that people’s care routines could be completed in a timelier manner, or people could be supported out into the local community to partake in activities they enjoyed.