21 November 2013
During a routine inspection
We found that people were being asked for their consent before being offered care and their right to refuse care was being respected. One person said staff were always asking their permission before offering them support and would never force anything upon them.
We found that people were happy with the level of care being offered to them. One person said 'It's good 'I've got a laptop and printer so I can do my own typing'. A relative said 'it's home from home' for their family member. We also found that people's needs were being properly assessed, managed and reviewed.
We found that people were being safeguarded from abuse and that staff knew how to respond to any incidents of abuse. The people we spoke with said they felt safe from harm.
We found that there were sufficient numbers of qualified staff to provide cover at all times. The people we spoke with and their relatives said they thought the service was properly staffed.
We found that the provider was taking to steps to monitor and assess the quality of the service and to obtain feedback from key stakeholders. One of the people we spoke with said that staff were always asking their views on the service at the service user meetings: ' They ask us how we like it here, what activities we like and so on'.