All inspections: Primrose House - Care Quality Commission

On the day of our visit there were six people residing in the home. We were met by the manager and deputy manager who were also the owners.

We found that people were being asked for their consent before being offered care and their right to refuse care was being respected. One person said staff were always asking their permission before offering them support and would never force anything upon them.

We found that people were happy with the level of care being offered to them. One person said 'It's good 'I've got a laptop and printer so I can do my own typing'. A relative said 'it's home from home' for their family member. We also found that people's needs were being properly assessed, managed and reviewed.

We found that people were being safeguarded from abuse and that staff knew how to respond to any incidents of abuse. The people we spoke with said they felt safe from harm.

We found that there were sufficient numbers of qualified staff to provide cover at all times. The people we spoke with and their relatives said they thought the service was properly staffed.

We found that the provider was taking to steps to monitor and assess the quality of the service and to obtain feedback from key stakeholders. One of the people we spoke with said that staff were always asking their views on the service at the service user meetings: ' They ask us how we like it here, what activities we like and so on'.

During our visit we met with four of the people who lived at this home. We spoke with one person who described a variety of activities that they were involved in. They talked about how they work in the local community and that they are currently attending computer skills training. We were invited to see this persons room they said 'I choose my furnishings and I come up here to use my laptop'. They also said 'I like living here my family visits me here and I go and stay with them, the staff are really nice and I am happy here'.

Relatives commented on the care provided. One person said 'The care is excellent, I can sleep at night knowing (relative) is safe and cared for'. Another relative said ' (Relative) is happy and well cared for that is obvious. We are extremely happy and consider ourselves very lucky that .. lives here'.

We observed how people were cared for and the amount of support given related to the individual need of each person. People could choose how they spent their time and were involved in their meal choices. There was evidence that people had a recently reviewed care plan, a health passport and regular health check ups.

Staff we spoke to said they get regular supervision training and appraisals. Staff had received training on how to protect people living there from abuse.

Systems to audit the safety and quality of care in this home were in place and had been recently been monitored.

Residents who could express a view told us they liked living at the home. They said that the staff were good, and that they looked after them well.

Relatives spoken with told us they were happy with the care their relative received. They told us staff were kind and caring. One relative said " I couldn't sing their praises enough" and " we could not have wished for a more suitable home"

Relatives told us that they were consulted about their relatives care, as and when appropriate. They told us they felt able to raise any complaints and they were confident that their concerns would be responded to and dealt with quickly.

People talked to us about their days at college and other clubs. One referred to the certificates they received at college. Others told us they liked to go on walks to the pub, one person kept reminding the staff about the planned trip to the pub

All the relatives we spoke with told us they believed their relative was safe living at Primrose House.

Archived: Primrose House

All Inspections

21 November 2013

During a routine inspection

19 March 2013

During a routine inspection

16 February 2012

During a routine inspection