We carried out a review of the data available to us about Buttermere House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Buttermere House, you can give feedback on this service.
Buttermere House is a care home providing accommodation and care to people, who have a wide range of complex learning disabilities, such as autism and related autistic spectrum conditions. The service is registered to provide accommodation for up to 10 people and at the time of our inspection, there were 6 people living there.
People’s experience of using this service and what we found
People who used the service told us they felt safe being supported by staff and staff had the skills and experience to support them appropriately. People’s risks in relation to their care were managed and they were able to live independent lives. There were sufficient staff deployed to meet people’s needs.
We were assured the service were following infection prevention and control procedures to keep people safe.
People who used the service told us staff were kind, caring and respectful towards them. People's care plans and the support from the registered manager provided staff with the information required to support people effectively. People and their families were involved in the planning of their care and their wishes were respected.
Management had undertaken regular audits to look at lessons that could be learnt and made appropriate improvements to the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right Support, Right Care, Right Culture.
Right Support: Model of care and setting maximises people’s choice, control and independence.
People were supported by staff to work towards their individual goals and objectives. Staff encouraged and supported people to live as independently as possible and to have control over their lives. People were encouraged to express their views using a variety of communication methods and staff actively sought feedback which was discussed with individuals. People were encouraged and supported by staff to have control in their daily lives.
Right Care: Care is person-centred and promotes people’s dignity, privacy and human rights.
People who used the service told us they felt supported by staff in a kind and caring way. Staff knew people well and ensured they were supported with their social and care needs in a person-centred way.
Right Culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives.
The culture of the service was open, inclusive and empowered individuals to express their views on how the service was run. People told us they felt confident and were supported to manage potential risks, for example when they accessed the community and grounds around the service. People who used the service and their relatives were complimentary of staff and the leadership of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 17 December 2021 and this is the first inspection.
Why we inspected
This was a planned inspection based on when the service first registered with us and to assess that the service is applying the principles of Right Support, Right Care, Right Culture.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.