Coniston Court

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People and relatives felt involved in care planning and involved in decision making. Care plans were regularly reviewed to ensure the information it contained remained accurate, up to date and relevant. People were able to bring furniture from their home when they moved in to personalise their rooms.

One relative told us, "I visit in the mornings, and [Person] is always clean and their room is clean. There seem to be plenty of staff around when I’m there and their main carer knows them well. I’m very happy with how they are being cared for." Another relative told us, “The care plan was sorted out when [Person] moved in and we have regular reviews."

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. People had community health professionals visiting them when required. We observed people being seen by the speech and language therapy team. The local GP surgery visited every week.

One relative told us, "[Person’s] care is great and I’ve got no concerns. [Person] needs help with everything, but when I see [Person], they are always clean and tidy."

Community professionals told us, "When I have spoken to family members of the adults I have assessed, family, friends and carers have always been happy with care being given."

Another community professional told us, "I am pleased to report that the families of the Coniston Court’s residents I have assessed have been extremely complimentary about the care given to their loved ones by Coniston Court and that they seemed to have singled out the Registered Manager as being extraordinarily kind and open to speaking to families, for example, if they have any of issues or anxieties, as experienced by families by having placed their loved ones in a care home."

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. There were notice boards around the home displaying relevant information for people and staff to read. There was a home newsletter and there were resident surveys twice a year to gather feedback. Staff told us they got regular updates by attending regular meetings and got daily handovers to ensure they were up to date with any changes in people’s needs, for example, if someone was feeling unwell.

Community professionals told us, "Relatives all stated that the registered manager quickly sorts out any queries they may have had and that they feel at ease to discuss issues or changes in their loves ones care plans. Moreover, I noticed that in all the documentation, family members are being consulted and involved."

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. Monthly care plan reviews took place. The registered manager told us how they contact the relatives to involve them with this.

One relative told us, "I’ve no concerns. [Person] has had the same people looking after them for the last two years. If I have any concerns, I know who to go to and their assigned nurse emails me regularly. We’ve had a 12-month review of their care plan and discussed putting an end-of-life plan in place. They keep me updated how they are."

Another relative told us, "They keep me well informed and always tell me if anything happens to him, for example when he had a fall and they took him to hospital."

The provider made sure that people could access the care, support and treatment they needed when they needed it. The home had a minibus and drivers to support people to attend appointments should they need. We observed one person being supported to attend an appointment. People were also supported to vote in the elections, with staff helping them to understand the voting process and make informed choices.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People had the equipment they needed available to them. We saw a range of activities going on with lots of people engaged and joining in.

Community health care professionals told us, "We noticed a positive and warm atmosphere within the home. Residents were seen gathering and socialising in the lounge, participating in activities, with frequent laughter observed."

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People had end of life care plans in place and people and relatives contributed to these. Staff had palliative care training. Family members were able to stay at the home to be with their loved ones when they became end of life. We saw some people had Do Not Attempt Resuscitation (DNAR) forms in place and Recommended Summary Plan for Emergency Care and Treatment forms (ReSPECT) in their care plans.