Coniston Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect, and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. We identified some areas of improvement with the environment, for example, people’s curtains in their rooms were broken or were not long enough for the window, this meant people’s privacy and dignity was not always upheld whilst they were having personal care in their rooms. We raised this with the provider and they made improvements quickly. Despite this we saw staff treating people with dignity and respect.

One person told us, “Oh yes I am safe and well cared for.”

One relative told us, "I try and visit every day and if not, I call in for an update, so I know what’s going on. I usually visit in the morning between 10 and 12 and [Person] is always clean and well presented."

Community professionals told us, "During my visits, I have found the home to be clean and tidy, and the staff have always been polite, friendly, and professional with both myself and the residents."

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Staff knew people well and what was important to them. People were supported to attend activities if they chose to.

Community health care professionals told us, "We observed that residents are being cared for appropriately. The nursing and care teams showed a good understanding of residents’ needs.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to attend activities in the main lounge. We observed people engaged and joining in with the activities throughout the day. The registered manager told us, “We put together a person-centred care plan, according to their needs. We discuss individual activities, they are involved with meetings, we ask what people prefer, what food they like before their admission.”

One person told us, “I am still pretty mobile, I can get myself about with a little help.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Call bells were answered in a timely manner. People were seen to be supported with mobilising safely around the home. People were supported with eating meals in their rooms at lunchtime if they needed support.

Community professionals told us, "Whenever I have visited there have never been concerns about the quality of care being given, staff always appear to be attentive and carry out care tasks professionally."

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff told us they felt supported by the management team and enjoyed working at Coniston Court. Staff had regular supervisions. There were regular staff meetings and staff told us they found those beneficial.

One staff member told us, “We have appraisals and supervisions, [Registered manager] comes here to check us. If we have meetings, they let each staff speak and raise any concerns.”