The Care Quality Commission

Archived: Wrens Croft

Pool Street, Dudley, West Midlands, DY1 3SN (01902) 674922

Provided and run by:
Inshore Support Limited

All Inspections

10 August 2011

During a routine inspection

At the time of our visit there were two people living in the home. People did not wish to speak with us for any length of time except to say that they liked living at the home. We therefore spent time observing how staff interacted with them. One person told us that they helped with polishing the furniture in the home. This person told us: 'I like visitors and like living here'.

We saw that people lived in a clean and homely environment. They were clean and dressed in clothes appropriate to their age and gender. We saw that people were able to move around the home freely. They were supported to make drinks.

We saw that people were safe living in their environment, they were well cared for and supported by staff who knew them well. We saw that staff treated people with respect and dignity and understood how to communicate with them. Information was available in the home in a way that people could understand.

People's needs were assessed and well planned for. There was sufficient staff to meet the needs of people living in the home. There were robust systems in place to monitor the quality of the service,so people receive a quality service.