Inshore Support Limited - 110 Wellington Road

Inshore Support Limited - 110 Wellington Road is a Residential Care Home. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Inshore Support Limited - 110 Wellington Road accommodates up to three people in one adapted building, where people had access to communal areas along with their own individual flats. At the time of the inspection there was one person using the service.

Registering the Right Support has values which include choice, promotion of independence and inclusion. This is to ensure people with learning disabilities and autism using the service can live as ordinary a life as any citizen. The home was meeting the principles of this policy.

There was a registered manager in post at the time of our inspection. A Registered Manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The person was safeguarded from abuse and risks were assessed and planned for to keep them safe. The person was supported by sufficient staff and had their medicines administered as prescribed. The person was protected from the risk of cross infection. The provider learned when things went wrong.

The person’s needs had been assessed and they had plans in place to meet those needs. Staff had access to training and ongoing development and were supported in their role. The person’s environment had been adapted to meet their needs.

The person received consistent support from staff and could choose their meals and were supported to eat and drink safely. The person was supported to maintain their health and well-being.

The person had choice and control of their lives and staff were aware of how to support them in the least restrictive way possible; the policies and systems in the service were supportive of this practice.

The person was supported by staff that were caring and they were supported to make choices and maintain their independence. The person was supported with their communication and had their privacy and dignity protected by staff.

The person’s preferences were understood by staff and they received person centred care and support to do things they enjoyed and to meet their needs. There was a policy in place to respond to complaints about the service. Nobody was receiving end of life care so this was not considered.

Notifications were submitted as required and the registered manager understood their responsibilities. Quality audits were in place which were used to drive improvement.

Inshore Support Limited – 110 Wellington Road is registered to provide accommodation and personal care to a maximum of two people who may have learning disabilities. At the time of the inspection, there was one person living at the home.

The home had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff knew how to recognise and report any concerns about people who may be at risk of harm. Staff understood the risks posed to people and supported them to manage these in a safe way. People received their medications in a safe way.

People were supported by sufficient numbers of staff. Staff working with people had undergone recruitment checks prior to starting work to ensure they were safe to work. Staff had access to regular training and supervision to ensure they were competent in their role.

People had their rights upheld in line with the Mental Capacity Act 2005. Staff ensured people received choices at mealtimes and had access to appropriate healthcare support when needed.

People were supported by staff who were kind and ensured that people were treated with dignity. Where possible, staff encouraged people to maintain their independence.

Staff knew people’s likes, dislikes and preferences with regards to care, and people were involved in planning their care.

There was a complaints procedure in place that people understood in order to support them to make complaints if they wished.

Staff felt supported by the registered manager and were confident that any concerns raised would be addressed. Staff had access to regular team meetings to discuss the service.

Quality assurance audits were completed by the registered manager to monitor the quality of the service. People were asked for their feedback on the service through questionnaires.

We found that people's independence was promoted and people's values and choices were respected.

People received care which met their needs and promoted their wellbeing. People had health action plans to help communicate their needs when interacting with external professionals.

The premises were suitably designed to meet people's needs. They were well maintained, clean and secure.

Staff were subject to robust checks and recruitment processes to ensure they were of suitable character to care for people.

The service had a clear complaints procedure which was accessible to people. Staff demonstrated that they knew how to support people to raise complaints.

We saw staff took time to communicate with the people and that they understood what they were asking or telling them.

Staff showed patience and understanding and people seemed happy in the company of each other and their support staff.