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Inshore Support Limited - 10 West Street Good

Inspection Summary


Overall summary & rating

Good

Updated 14 December 2019

About the service 10 West Street is registered to provide accommodation and personal care to one person. People who live there may have a learning disability and/or autism. At the time of the inspection one person lived at the home.

The service applied the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice, and independence. People using the service received planned and co-ordinated person-centred support that was appropriate and inclusive for them.

People’s experience of using this service and what we found

There had not been a registered manager in post since April 2018. It is a legal requirement that a registered manager be in post in registered care services. The local authority had noted that improvements were needed in relation to some areas of record keeping. The providers quality assurance team had identified this too. Action had been taken to make improvements to record keeping.

People felt safe and were supported by staff who knew how to recognise, report and act upon any concerns relating to abuse. Staff knew about people’s individual risks and how to manage those risks. Recruitment processes were in place to promote people’s safety. People were supported by sufficient numbers of staff to keep people safe and to meet their needs. Medicines were managed safely and were administered as they had been prescribed. Accidents and incidents were recorded, reported and acted upon.

Staff were trained and felt supported in their job role. People were supported to have make decisions about the way they wished to live and were supported to have control of their lives. Staff supported people in the least restrictive way possible and in their best interests to keep them safe. Staff supported people to access a variety of healthcare services to promote good health and well-being.

Staff were seen to be kind and caring and treated people with dignity and respect. The Family confirmed staff were polite and friendly. People were encouraged to be as independent as possible. The provider had an open, flexible visiting arrangements. Relatives felt welcomed and listened to by staff.

People were supported by staff who knew them and were aware of their individual needs and wishes. People had no complaints. Relatives confirmed the staff involved them in their family member’s reassessment of need. Relatives also confirmed they had been asked to give feedback on the service provided.

People and their relatives spoke highly of the staff and service provided. They told us the service was well-led. Staff felt supported, valued and listened to. The manager and area manger were visible within the service and people were confident to speak with them.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 04 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 14 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 14 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 14 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 14 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 14 December 2019

The service was not always well-led.

Details are in our well-Led findings below.