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Inshore Support Limited - 27 Highfield Road Good

Inspection Summary


Overall summary & rating

Good

Updated 28 September 2018

The inspection took place on 31 August 2018 and was unannounced. 27 Highfield Road is a residential care home for three people with a learning disabilities or associated need. At the time of the inspection, three people were living at the service. At our last inspection on 2 February 2016, the service was rated as Good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People were supported by sufficient numbers of safely recruited staff who were aware of their responsibilities to act and report on any concerns they may have. Risks to people were regularly reviewed and staff kept up to date in changes in people’s care needs. People received their medicines as prescribed. Where incidents and accidents took place, action was taken and lessons were learnt.

Staff received an induction and training that prepared them for their role. Staff felt supported by the registered manager and were provided with opportunity to discuss their learning or any concerns they may have through regular supervision and staff meetings. People were supported to eat and drink enough to maintain a balanced diet. People were supported to access a variety of healthcare services and benefitted from regular healthchecks. Improvements had been made to the environment and were ongoing.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and staff shared warm, positive relationships. Staff treated people with dignity and respect and supported them to maintain their independence and make choices regarding how they wished to spend their time.

People were involved in the development and review of their care records and were supported by staff who knew them well. Efforts were made to maintain family relationships and support people to access the community and take part in activities they enjoyed. People had no complaints but were aware of the processes to follow should they have any concerns.

Relatives and staff spoke highly of the registered manager and considered the service to be well led. People were supported by a motivated group of staff who enjoyed their work and worked well together as a team. People’s views of the service were sought and a number of audits were in place to review the quality of care provided and drive improvement.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 28 September 2018

The service remains Good.

Effective

Good

Updated 28 September 2018

The service remains Effective.

Caring

Good

Updated 28 September 2018

The service remains Good.

Responsive

Good

Updated 28 September 2018

The service remains Good.

Well-led

Good

Updated 28 September 2018

The service remains Good.