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Inshore Support Limited - 1 Whitehall Road Good

Inspection Summary


Overall summary & rating

Good

Updated 9 January 2020

About the service

Inshore Support Ltd – 1 Whitehall Road is registered to provide accommodation and personal care to three people. People who live there may have a learning disability and/or autism. At the time of the inspection three people lived at the home.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service an live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

There had not been a registered manager in post since March 2019. It is a legal requirement that a registered manager be in post in registered care services. A new manager had been appointed by the service and applied to become registered manager of the service.

People were supported by staff who knew them well, were aware of the risks to them on a daily basis and the actions they should take to reduce those risks and keep people safe from harm.

Staff had received training in how to safeguard people from abuse and where concerns had been raised they had been acted on and responded to appropriately.

People were supported to receive their medication as prescribed by their GP.

Accidents and incidents were reported, recorded and acted on. Information was analysed for any lessons to be learnt.

Staff felt supported and listened to and were provided with a variety of training opportunities in order to obtain the skills needed to support people safely and effectively. Staff competencies were regularly assessed and staff were given the opportunity to discuss any concerns they may have through regular supervision meetings.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to access a variety of healthcare services to help them maintain good health and to eat and drink enough to maintain a balanced diet.

People were treated with dignity and respect by a group of staff who knew them well. Staff respected people’s decisions on how they wished to spend their time and encouraged people to maintain their independence, where possible.

Staff knew people well. Care plans held details regarding people’s likes and dislikes, their individual goals, how they wished to be supported and what was important to them. People were supported to maintain relationships with family and take part in activities they enjoyed. People’s opinions were sought through meetings and surveys. Relatives had no complaints but were confident if they raised concerns they would be responded to appropriately.

Staff and relatives were complimentary of the service and the manager. There were a variety of audits in place to provide the manager with oversight of the service. The manager was keen to develop and improve the service and worked alongside other agencies to meeting people’s needs. The staff were onboard with the manager’s vision for the service.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new s

Inspection areas

Safe

Good

Updated 9 January 2020

The service was safe.

Effective

Good

Updated 9 January 2020

The service was effective.

Caring

Good

Updated 9 January 2020

The service was caring.

Responsive

Good

Updated 9 January 2020

The service was responsive.

Well-led

Requires improvement

Updated 9 January 2020

The service was not consistently well led.