St Andrew's Hospice, Adult and Children's Services

Updated 6 February 2024

St Andrew’s Hospice, Adult and Children’s Services provides care for people of all ages living with a progressive life-limiting condition, including cancer, motor neurone disease, cardio-vascular diseases, multiple sclerosis and Parkinson’s disease.

Care is available in a range of settings, from overnight stays and respite to out-patient visits and home care.

The service is registered to provide diagnostic and screening procedures, transport services, triage and medical advice provided remotely, and treatment of disease, disorder or injury. The service had a registered manager in place.

Updated 6 February 2024

Our rating of this location stayed the same. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse. The service controlled infection risk well. The service managed safety incidents well and learned lessons from them.
• Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information. Key services were available seven days a week.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

However:

• Staff did not always complete and update all risk assessments for each patient. Staff did not always keep detailed records of patients’ care and treatment.
• Although, staff gave patients enough food and drink to meet their needs, the service had identified improvement was required in recording.
• Appraisal completion figures for clinical staff showed 37% had not been completed at the time of inspection.

Updated 6 February 2024

Our rating of this service stayed the same. We rated it as good.

See the summary above for details.