Archived: 1b Vale Road

We looked at care plans of three people and saw that the provider had used information from associated professionals such as social workers and that people and their representatives had been asked their opinion. People who used this service had good contact with appropriate professional and the provider operated an effective referral system.

People told us that they felt safe using the service. Staff training records confirmed that staff had all completed training in safeguarding and knew how to escalate any concern.

Staff had completed a robust induction programme and selection process. This ensured that the home was effectively staffed by appropriately trained people.

Records that we read showed us that the provider was continually striving to review and improve the service.

We found that support plans were person centred and contained information about care needs, family and cultural background, weekly activity plans and communication skills.

Everyone at the home attended art therapy and an aromatherapist attended the home every week. One person told us they like living at the home because they like the foot massage.

The manager told us the menu was planned every four weeks and was based on what they knew people liked.

The manager and staff were able to give a clear description of what was meant by terms such as 'safeguarding' and 'abuse.' They told us what action they would take if they suspected abuse and this was in line with what was in their safeguarding policy.

The provider carried out relevant checks when they employed staff. We saw staff were offered employment subject to satisfactory references and criminal records checks.

We saw that records were accurate and up to date and were held securely in locked filing cabinets and only designated staff had access to the keys.