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Amberwood Care Home Limited Good

Inspection Summary

Overall summary & rating


Updated 15 May 2019

About the service: Amberwood Care Home is a residential care home providing personal care and accommodation for up to 44 people. There were 41 people living at the service at the time of our inspection.

People’s experience of using this service: People felt safe living at Amberwood Care Home. Staff knew how to keep people safe whilst caring for them. People were supported to take their medicines in a safe way. There were systems and procedures in place to ensure staff administered medicines in a timely and safe manner. People felt there were enough staff overall to support them, risks associated with people’s care were assessed and managed correctly.

People were supported with their eating and drinking requirements and support from healthcare professionals was sought by staff when required. People were supported by staff who were appropriately trained in line with best practice, national guidelines and legislation.

People felt they were cared for by kind and respectful staff. We observed staff speaking in caring manner with people and treating them with respect.

People’s plans of care were individualised and gave staff the information to care for people in a personalised way. People had the opportunity to engage with a variety of activities and make suggestions to improve the service.

People and their relatives felt the service was well-led, that staff and management were approachable, and any concerns were dealt with appropriately. The registered manager had comprehensive monitoring systems in place, they were aware of their duties and worked together with other agencies to ensure people received quality care and support.

Rating at last inspection: Requires Improvement – last report published 09 May 2018.

Why we inspected: At the last inspection in February 2018 we found three breaches of the Health and Social Care Act 2008 (Regulated activities) Regulations 2014. The service was rated overall Requires Improvement with a Requires Improvement rating in the Safe and Well led domains and a Good rating in the Effective, Caring and Responsive domains. Requirement notices were served.

Following our inspection, the provider informed us what they would do to meet the regulations.

We carried out this comprehensive inspection to check if they had now met the regulations. Our visit was unannounced. This meant the staff and the provider did not know we would be visiting. During this inspection we found the provider had implemented the necessary improvements. At this visit we found evidence to demonstrate and support the overall rating of Good.

Follow up: We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 15 May 2019

The service was safe

Details are in our Safe findings below.



Updated 15 May 2019

The service was effective

Details are in our Effective findings below.



Updated 15 May 2019

The service was caring

Details are in our Caring findings below.



Updated 15 May 2019

The service was responsive

Details are in our Responsive findings below.



Updated 15 May 2019

The service was well-led

Details are in our Well-Led findings below.