Prior Care Limited

Updated 15 July 2025

This responsive assessment was carried out to check if the service had made improvements since our last inspection.

Prior Care Limited provides care and support to people living in their own home. Not everyone using Prior Care Limited received regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. This assessment was carried with a site visit to the office location.

This assessment was carried out by an assessor, a regulatory coordinator and an Expert by Experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Assessment activity started on 14 July 2025 and ended on 31 July 2025. We looked at 15 quality statements as part of this assessment. We gave the service advance notice of the inspection. This was because we wanted to make sure someone would be available to support us with the inspection. The site visit was carried out on 21 July 2025. We gathered further information remotely from the service such as staff call logs and policies. We also spoke with relatives of people that used the service and staff after the site visit to get their feedback about the service.

Updated 15 July 2025

At our last comprehensive inspection, we found breaches of regulations relating to time keeping on care visits and good governance. At this assessment, we found the service had made improvements and was no longer in breach of regulations.

There were systems to ensure staff attended care visits on time and management had oversight of this. There were safeguarding systems to safeguard people from abuse. Medicines were being managed safely. Risk assessments were in place to ensure people received safe care. Staff were recruited safely. Staff had completed key training to perform their role effectively. Infection control systems were in place to minimise infections.

Quality assurance systems were in place to ensure people received safe care. The service worked in partnership with professionals to ensure people were in the best of health. There were quality monitoring systems to obtain feedback and ensure there was a culture of continuous improvement.