Edgar Street Residential Home

Updated 9 April 2026

Date of assessment 21 April 2026 – 18 May 2026. Edgar Street Residential Home is registered to provide accommodation and personal care for up to 6 older people, younger adults or people with a learning disability and/or autistic people. At the time of our assessment 6 people were living at the service, but not all these people were receiving a regulated activity.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence, and access to local communities that most people take for granted. The assessment was announced to ensure people would be present at the home when we visited.

At our last inspection we rated this service as good. At this inspection the service has been rated outstanding.

The provider and management team were committed to providing care and support of an exceptionally high standard, with a clear and consistent focus on achieving positive, meaningful outcomes for people. The culture across the home was open, inclusive and strongly person-centred. Leaders and staff demonstrated a shared commitment to improving people’s quality of life, promoting independence, and enabling people to achieve outcomes that were important to them.

People were supported by a core staff group, that were well trained and highly motivated. Staff knew people well and had a well-developed understanding of people’s needs, preferences and communication styles. This continuity of care enabled staff to build strong, trusting relationships with people and respond to their needs in a proactive and personalised way. Care and support were delivered with kindness, empathy and respect, and there was a strong emphasis on promoting dignity, choice and control in all aspects of daily living.

The provider demonstrated an outstanding commitment to person-centred care. Assessments and care plans were comprehensive, regularly reviewed and reflective of people’s life histories, strengths, aspirations and goals. Staff were encouraged to think creatively and remove barriers, enabling people to take part in activities and experiences that enhanced their wellbeing and independence. This approach resulted in significant and sustained improvements in people’s confidence, social inclusion and ability to lead fulfilling lives.

There was a strong focus on positive risk-taking, with people supported to achieve their goals in a safe and structured way. Risks were managed holistically, with clear guidance in place to support staff to respond to people’s needs while maintaining their rights and independence. The service actively avoided restrictive practices, instead using proactive and preventative approaches to support people effectively.

Leadership across the service was highly effective, visible and inclusive. Leaders demonstrated a strong understanding of best practice and were committed to continuous improvement, innovation and partnership working. They actively engaged with external professionals, contributed to sector-wide initiatives and used learning to enhance the quality of care provided. Governance systems were robust and used effectively to monitor performance, manage risks and drive improvement.

Updated 9 April 2026

People and their relatives spoke overwhelmingly positively about the service, consistently describing exceptional outcomes, high levels of satisfaction and meaningful improvements in people’s lives. Feedback received reflected a service that not only met people’s needs but significantly enhanced their independence, confidence and improved people’s quality of life.

People told us they felt happy, safe, well cared for and in full control of their lives, supported by a service that delivered truly person-led care. People told us staff listened to them, respected their decisions and supported them to do what mattered most to them. People were confident in raising concerns and told us they felt heard and valued. One person said, “If I wasn’t happy, they’d never hear the end of it!”

Relatives consistently described transformational outcomes for their loved ones. They told us people had developed increased confidence, independence and had become empowered since living at the home. One relative shared how their loved one had progressed from being unable to do things for themselves to now being able to independently go “Here, there and everywhere.” They described the support as “amazing.”

Relatives and professionals also highlighted the “Above and beyond.” dedication and commitment of staff and managers, particularly in promoting people’s independence while respecting people’s right to choice. They told us even when they had concerns, these were taken seriously and explored respectfully, whilst also recognising that staff appropriately prioritised people’s autonomy. A professional told us that rather than not attending meetings for people who used the service, the manager had joined in calls whilst abroad on holiday. A relative told us how the staff had supported them to be able to continue to visit their loved one at the home when they experienced travel difficulties.

People and their relatives described a service where individuals were celebrated for who they were, with care tailored to their unique personalities, backgrounds and aspirations. One relative told us their loved one was “Like a new and improved model” of themselves since moving into the home. People’s relatives told us of people being supported to achieve ambitions and experiences that they had thought to be unachievable, such as holidays abroad, community participation and personal goals.

Feedback also demonstrated strong communication and partnership working with families. Relatives told us managers kept them informed, involved them appropriately, and invited them to events and activities. They described managers as approachable, proactive and highly committed to achieving the best outcomes for people.

People’s and relatives’ experiences reflected a service that consistently exceeded expectations, placed people at the centre of their care, championed their rights and enabled them to live fulfilling, meaningful and empowered lives.