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Archived: Ultralase (Leeds)


Inspection carried out on 30 November 2012

During a routine inspection

We spoke with four people who used the service and they said that they were very happy with the care and treatment they received. People said they were always involved in deciding about what was the most appropriate treatment for them. People said the staff explained to them the treatment options, the risks involved with the treatments and the fees, so they could make informed decisions before any surgical procedures took place.

They told us that they were happy to ask staff anything in relation to the treatment and staff were very friendly and helpful.

People we spoke with said the clinic was clean and they had no concerns with the hygiene.

One person said the staff were, "Very caring and professional” and another person said, "The staff were excellent and made me feel at ease." One person said that the staff had told them, "If you ever need anything always ring us up and ask."

Inspection carried out on 14 November 2011

During a routine inspection

People we spoke with were generally positive about the treatment they had received and told us the staff were professional, helpful and courteous.

One person said “The attention to detail is very good, especially when the staff explained the treatments to me.”

Another person told us “I didn’t feel rushed.”

Reports under our old system of regulation (including those from before CQC was created)