Archived: Ultralase (Chester)

1 Vicars Lane, Chester, Cheshire, CH1 1QX (01244) 401146

Provided and run by:
Ultralase Limited

Important: The provider of this service changed. See new profile

All Inspections

During a check to make sure that the improvements required had been made

At our last inspection in September 2013 we found that some work was needed to ensure that the people were protected against the risk of fire.

We referred the matter to Cheshire Fire and Rescue Service, who have since informed the Commission that the fire safety arrangements are now satisfactory.

26 September 2013

During a routine inspection

We spoke with one person who was attending the clinic for aftercare and looked at comment cards from people who had received treatment at the clinic.

The person we spoke with commented positively on all aspects of the service, from the initial consultation, right through to the aftercare. They said any risks were explained, they were given time to decide whether or not to go ahead with treatment and asked to sign a consent form. Overall, they said they thought the service was "fantastic".

Comment cards included phrases such as "I would highly recommend it", "The information was very comprehensive and any questions were answered with reassurance" and "I made a great choice".

People were also complimentary about the staff, using phrases like "really helpful, knowledgeable and friendly" and "really nice people who put you at ease and great surgeon".

Records were well maintained and stored securely for the correct length of time.

All the necessary equipment was in place. Regular checks and servicing were carried out as required.

The premises were comfortable, clean and well decorated. However, a fire risk assessment had identified that some actions were needed to ensure the service was fully compliant with fire safety legislation. Some of the actions identified had not been addressed.

1 February 2013

During a routine inspection

One patient told us they had been consulted with and involved in the planning of their treatment and given advice regarding the possible outcomes, including any risks. One person visiting told us that they found all staff at the clinic 'very professional' in their treatment and interaction with patients. They told us that they were "more than satisfied" with their treatment at the clinic.

We found patient records were well organised, clear and included a screening process to ensure that people are suitable for treatment. Medication was stored appropriately at the clinic and audited monthly.

We saw that the organisation had developed a training plan to ensure that staff had sufficient knowledge to carry out their work. Staff told us that they enjoyed working at Ultralase with all staff having worked there in excess of six years. We found that the clinic had a named Laser Protection supervisor who had attended training for this role. Ultralase Chester had a comprehensive complaints policy and procedure.

28 October 2011

During a routine inspection

People we spoke with were positive with the quality of the service they received from Ultralase (Chester). They told us they were consulted about, and involved in, any decisions about their treatment and how it was to be provided. The people we spoke with told us they were treated with respect by staff, also their privacy and confidentiality were maintained when receiving treatment.

People told us they 'felt safe and supported' by the care and treatment received. They told us they were kept fully informed at each stage of their treatment and were given detailed information on what action to take and who to contact if they had any problems following surgery.

Overall people who use the service told us they were satisfied with the treatment they received.