Updated 17 March 2025
Forever Care is a domiciliary care agency and provides personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. At the time of this inspection, 1 person was receiving support with personal care. This inspection took place to assess whether the provider had made improvements since we last inspected.
Staff knew people well and received appropriate training and support. Staff were kind and caring and had a good understanding of how to meet people’s needs. There was a system in place to allow people to express any concerns or complaints they may have and these were investigated appropriately.
The service learned from incidents and action was taken to ensure improvements were made where needed. There was a clear safeguarding and whistleblowing policy available with details of which agencies to contact in the event of any concern. Staff had been recruited safely and there were sufficient, well-trained staff to meet people's needs. People were supported to safely take the medicines they had been prescribed.
Staff worked with other services to ensure people’s needs were met effectively. Staff demonstrated a good understanding of people's individual needs. People were involved in decisions about their care. People and their relatives had been involved in developing care plans and setting out how care should be delivered. People had been supported to express their wishes about future care needs.
Improvements had been made in respect of personalised care planning and the use of the Mental Capacity Act 2005. Medicines were managed safely, and effective systems were in place relating to health and safety and governance. Staff were suitably trained to meet people’s needs. The provider is no longer in breach of regulation.