Tipson Healthcare Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect and involved as partners in their care.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.
Staff treated the person with kindness and respect. The person told us staff were caring, kind and compassionate. The relative said staff treated the person well and listened if they were upset or uncomfortable. Staff used their knowledge of the person’s preferences, wishes, history and needs to provide care that was personal to them.
Staff protected the person’s privacy and dignity during care. They gave the person space when needed, explained what they were doing and asked for permission before providing support. Staff kept information about the person confidential and understood the importance of respectful communication.
 

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture, unique backgrounds and protected characteristics.
Staff understood the person’s needs, routines, religion, culture and preferences. Staff spoke with the person about their religion and understood their prayer routines. They used this knowledge to provide care that reflected what mattered to the person.
Staff adapted support in line with the person’s preferences and communication needs. The person confirmed staff treated them as an individual with dignity and respect. Their relative said staff respected the person’s preferences and supported them in the way they wanted.
 

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.
Staff supported the person with their daily routines. For example, staff respected the person’s preferences about the order and timing of hygiene routines and physiotherapy interventions. Staff supported the person to decide which exercises they wanted to do and where possible, encouraged activities linked to their interests.
Staff used prompts and supervision to support independence without applying pressure. The person told us, care staff provided prompts and encouragement without any pressure at all, and that they were independent in regard to the choice and control of their care.
 

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.
Staff recognised changes in the person’s mood, presentation and comfort. When the person felt low in mood, staff provided reassurance and adjusted their approach to meet the person’s immediate needs. The person confirmed staff listened and responded to them, which helped them feel safe, understood and supported.
 

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.
The provider supported staff through supervision, training, communication and access to management support. One staff member told us, “the registered manager supervises my work and gives me opportunities to provide feedback.” Staff also said they felt able to contact the registered manager when they experienced difficulties and were confident that a solution would be found.
Leaders discussed professional development, reflective practice and staff wellbeing in team meetings with staff. The provider planned to introduce a Mental Health Champion role to strengthen peer support and promote early conversations about mental health and wellbeing. Staff said they felt supported and listened to.