- Homecare service
Tipson Healthcare Limited
Assessment report published 3 July 2026
Contents
Ratings
Our view of the service
Tipson Healthcare is registered as a domiciliary care agency to provide personal care to adults over 65 and adults under 65, people with mental health needs, physical disabilities, dementia, learning disabilities and sensory impairments. We inspected the service because it had not previously been inspected. At the time of this inspection, the provider was delivering regulated activity to 1 person. We considered whether care was delivered in line with the principles of Right support, right care, right culture, we looked at whether people were supported to have choice, control, independence, meaningful activity, community inclusion and a good quality of life. However, at the time of inspection the service was not supporting anyone with learning disabilities and or autistic people.
The person received safe, person-centred care. Staff knew the person well and understood their needs, preferences, routines and risks. Staff supported the person to remain involved in decisions about their care and promoted their dignity, independence and wellbeing.
The provider had systems to monitor safety and quality. Leaders reviewed risks, care records, staff practice and feedback to identify where improvements were needed. Safeguarding arrangements were clear, and staff understood how to identify and escalate concerns. Staff felt able to speak up and leaders used feedback and learning to improve practice.
Staff delivered care in line with the person’s assessed needs and relevant guidance. Staff received training, supervision and support to carry out their roles. The provider worked with the person, their relative, a live-in carer and other agencies where needed to ensure care remained coordinated and responsive to changes.
The service was well-led. Leaders promoted an open and inclusive culture and maintained oversight of the small service. Governance systems supported safe care, learning and improvement. There were no breaches of regulation identified at this assessment.
People's experience of this service
The person using the service gave positive feedback about their care. They told us they felt safe, respected and involved in decisions about the support they received. They told us staff were kind, listened to them and understood how to support them.
The person described positive relationships with staff. They told us staff treated them as an individual, respected their dignity and supported their choices. They confirmed staff promoted their independence and asked for consent before providing care. They told us staff recognised when they felt low in mood and spoke with them in a supportive way.
The person’s relative also gave positive feedback. They told us the provider assessed the person’s needs before the care package started and the start of care felt organised. They said most staff knew the person well, arrived on time, stayed for the agreed duration and sometimes stayed longer when the person needed additional support. They confirmed the carers were reliable.
The relative told us the registered manager listened and acted when they raised concerns. They described good communication and said the provider involved them in planning support. They fedback to us that risks were discussed, including the person’s clinical needs and diet. The relative told us that staff promoted choice and respected the person’s preferences. They told us the person felt safe with staff and that staff supported infection prevention and control through hand hygiene, Personal Protective Equipment and hygienic food handling.
The person and relative felt the service understood the person’s protected characteristics and considered potential inequalities in their experience of care. Staff recognised the person’s health needs, communication preferences, religion, culture and personal circumstances. Staff supported the person to take part in decisions and receive care in ways that met their individual needs. We found no evidence of discrimination, exclusion or breaches of the person’s human rights.