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Lyndhurst Residential Care Home Good

We are carrying out a review of quality at Lyndhurst Residential Care Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 4 January 2019

What life is like for people using this service:

Quality assurance processes had improved since the last inspection. The registered provider maintained oversight of the provision of care people received. Routine audits and checks were being completed, the quality and safety of care was regularly assessed and improvements identified and followed up on.

People and relatives told us that staff delivered safe care.

Staff were familiar with safeguarding and whistleblowing procedures and understood the importance of complying with such policies.

Risk assessments were detailed, contained relevant information and were regularly reviewed as a measure of keeping people safe.

People received their medication in a safe manner. Robust medication processes were in place and the staff received appropriate medication training.

People received safe care in a responsive and timely manner. Staffing levels were appropriately managed and people received care from consistent, regular staff.

Recruitment was safely managed. The necessary pre-employment checks were completed and people received care from staff who were suitable to work in adult social care environments.

The home was safe, clean and hygienic. Health and safety measures were in place to ensure people lived in a safe, well-maintained environment.

The registered provider complied with the principles of the Mental Capacity Act (MCA) 2005. People’s level of capacity was appropriately assessed; measures were in place to ensure consent to care and treatment was appropriately monitored, reviewed and managed.

People’s overall health and well-being was effectively assessed and managed. Referrals were made to external healthcare professionals accordingly.

People made positive comments about the quality and standard of food people they received. Menus offered choice and variety on a daily basis.

People were supported in a kind, caring and compassionate manner. Staff were familiar with the support needs of the people they were supporting and provided care in a person-centred way.

The registered provider had a complaints policy in place. People and relatives knew how to make a complaint if they needed to.

People were encouraged to participate in a variety of different activities. There was an activities timetable visible throughout the home and we received positive feedback about the activities that were planned.

We received positive feedback about the overall management of the service and the quality of care people received.

More information is in the full report below.

Rating at last inspection: Requires Improvement (report published 12 December 2017)

About the service: Lyndhurst is a care home that provides personal care for up to 20 older people. The registered provider also supports people living with dementia. At the time of the inspection 15 people lived at the service.

Why we inspected: This was a planned comprehensive inspection based on the ratings at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 4 January 2019

The service safe.

Details are in our ‘Safe’ findings below.

Effective

Good

Updated 4 January 2019

The service was effective.

Details are in our 'effective' findings below.

Caring

Good

Updated 4 January 2019

The service was caring.

Details are in our 'caring' findings below.

Responsive

Good

Updated 4 January 2019

The service was responsive.

Details are in our 'responsive' findings below.

Well-led

Good

Updated 4 January 2019

The service was well-led.

Details are in our 'well-led' findings below.