Archived: Ruach Care Limited - 17 Swan Way

We found that the compliance actions set at the last inspection have not been met and that this is now having a greater impact on people's care. We found that people did not have assessments prior to moving to the home or support plans that gave staff sufficient information to support them safely.

We saw that unsuitable equipment could cause potential risk to people using the service through inappropriate bathing facilities.

We found that a lack of robust auditing and monitoring of the service by the provider meant that suitable paperwork was not in place to support staff in administering medication or review people's care needs.

Poor documentation meant that there was lack of evidence of ongoing staff training and development. Staff also told us that they lacked guidance and supervision from management.

Due to the general poor documentation and records there was a lack of appropriate information in relation to the care and treatment provided for people using the service.