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Inspection Summary

Overall summary & rating


Updated 27 April 2019

About the service: Westside Home 2 is a care home that provides accommodation and personal care for people with mental health problems. At the time of the inspection five people lived at the service. The home was established over two floors, with a range of communal areas including dining spaces and a large garden.

People’s experience of using this service:

People told us they felt safe and well looked after in the home. Staff knew and understood the risks to people and ensured that steps were taken to reduce the level of risk as much as possible. People received their medicines at the right time and there were sufficient staff on duty to keep people safe and ensure their needs were met. Staff were recruited safely to ensure they were suitable to work in the home and were well trained and supported by the provider.

People's mental and physical health needs were closely monitored, and staff ensured people saw external healthcare professionals when they needed to. The provider was working in line with the principles of the Mental Capacity Act 2005 and people's consent was obtained before care and support was delivered. All people living at Westside Home 2 had full capacity to make their own decisions.

People were supported by caring staff who took time to get to know people and encouraged people to maintain their independence. There was a clear complaints policy in place, and people could choose whether to take part in the activities that were on offer.

Quality assurance audits were effective and improvements to the quality of the service were made if shortfalls had been identified. People and staff were happy with the way the service was led and managed and the registered manager led by example in offering warm and personalised care to people.

More information is in the detailed findings below.

Rating at last inspection:

Good (report published 1 November 2016)

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 27 April 2019

The service was safe

Details are in our Safe findings below.



Updated 27 April 2019

The service was effective

Details are in our Effective findings below.



Updated 27 April 2019

The service was caring

Details are in our Caring findings below.



Updated 27 April 2019

The service was responsive

Details are in our Responsive findings below.



Updated 27 April 2019

The service was well-led

Details are in our Well-Led findings below.