Goddard Avenue (145)

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider had a strong focus on continuous learning, innovation and improvement across the organisation and local system. They always encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research.

Management had a strong focus on reflective practice and having a learning culture. Managers completed reflective supervisions with staff following incidents. These were meaningful discussions where the root cause of the incident was established and learnt from. For example, following a medicines error, the manager reviewed the medicines competency document for staff and made this more detailed and meaningful. Additionally, following feedback from staff about having too many tasks to complete, the manager reviewed this and streamlined this to enable staff to have more time supporting people. One staff member said, “It is a lot better, the manager really listens to us.”

The manager had also focussed on activity provision within the service, after identified they were lacking in this area. This included karaoke, walks to a local garden, baking and shopping. We saw people provided positive feedback about this, such as “Karaoke is fun to do, even with staff” and “We enjoyed the game of bingo and would really like to play it again”.