Goddard Avenue (145)

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question as good. At this assessment the rating has remained a good. This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider was exceptional at promoting people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The provider’s vision was to ‘promote independence, choice, rights and personal responsibility’. People told us they were encouraged to be independent. For example, one person chose to shop for and make their own meals. The person told us, “It’s the best thing I ever did as I choose what I want”.

One person was being supported to become a peer supporter for the home. This role entailed speaking up for people at the service, carrying out health and safety checks and introducing new people to the service. We observed the person speaking eagerly about this role with the manager. This promoted the person’s independence.

The manager had also empowered people to manage their own money. This had a positive effect on their wellbeing.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.