You are here

Langley Court Rest Home Good

All reports

Inspection report

Date of Inspection: 16 July 2013
Date of Publication: 3 August 2013
Inspection Report published 03 August 2013 PDF

Overview

Inspection carried out on 16 July 2013

During a routine inspection

People we spoke with were complimentary about the way they were consulted and spoken to regarding their care. One person told us "They are lovely here". We saw care staff engaging with people in friendly and respectful terms and when personal assistance was required this was provided in a careful and unhurried manner.

We saw that food was prepared by the in-house cook and was presented individually to people. The food was appropriately hot, had an appropriate mix of vegetables and carbohydrates and was provided in sufficient quantities. We saw that care staff ensured that water jugs and glasses were placed in such a way that people could reach them easily.

We found that there were procedures in place to ensure visitors to the home used a disinfectant gel before meeting people. There were policies and procedures in place regarding infection control and staff were seen to wear appropriate clothing during their work. Staff we spoke to were enthusiastic about their role and demonstrated a sound awareness of the needs of individuals. They also confirmed that they had undergone induction programmes when they started work and were supported to develop their training and personal development.

We saw that there was a regular system of asking people and their relatives for feedback about the service and that the manager had daily contact with people and visitors. we also saw that the provider had regular contact with the home and the people who lived and worked there.