Updated 26 March 2019The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection was carried out by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. On this occasion their expertise was mental health.
Service and service type:
Highwater House is a ‘care home’. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.’
Notice of inspection:
This inspection took place on 01 March 2019 and was unannounced.
What we did:
Before the inspection we reviewed information, we had received about the service since the last inspection. This included details about incidents that the provider must notify us about. We assessed the information we require providers to send us at least annually, to give some key information about the service, what the service does well and the improvements that the plan to make. We used all this information to plan our inspection.
During the inspection we spoke with four people using the service, four members of care staff, a cook and the deputy manager. We also spoke with the registered manager and a representative of the registered provider who was in this case the chief executive.
We looked at records in relation to people who used the service including care plans, risk assessments and medication records. We looked at records relating to training, activities, meals provided and systems for monitoring quality. We looked at feedback provided by people using the service and staff. Following the inspection, we contacted healthcare professionals for their views on the service provided.