Updated 16 June 2016
We found the following issues that need to improve:
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The provider had not recognised the medicine training needs of staff and had not carried out criminal record checks in an appropriate time scale. Staff had not been provided training in the duty of candour, which came into effect in April 2015.
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The provider had not carried out an environmental risk assessment to identify risks in the environment that could affect clients and staff. Clients did not receive an induction covering how to use the equipment at the gym safely. There was no
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Staff relied on information from the referrer and did not always carry out comprehensive assessments of needs for clients themselves. records did not contain management plans for an unexpected treatment exit.
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Clients did not regularly receive a written copy of their recovery plan or have access to an independent advocate.
However, we also found the following areas of good practice:
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There was a manager on call at all times and there was a clear system in place for reporting incidents.
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All clients we spoke with felt supported in their transition from detoxification services to this service and felt involved in their care.
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All staff received an annual appraisal of their performance at work and the provider supported staff members in leadership training and development.
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There was a clear system for recording and managing complaints about the service.