The Care Quality Commission
  • Care Home
  • Care home

Archived: Carmen Lodge

13 Bushwood, Leytonstone, London, E11 3AY (020) 8532 9789

Provided and run by:
Mrs Jennifer Khan

Important: The provider of this service changed. See new profile

All Inspections

15 May 2013

During a routine inspection

People we spoke with were generally happy with the care and treatment they received. One person told us, "I like living here." People felt able to express their views and felt they were involved in decision making about their care and treatment. We found that people were supported to be independent and to get involved in the community.

People's needs were assessed before they moved in to the home and regularly reviewed thereafter. We found that people's care plans were personalised and detailed. People's care was planned and delivered in such a way as to meet their individual needs. People were cared for in a clean and comfortable environment. The provider had procedures in place to minimise the risk and spread of infection.

Staff felt supported by the manager. We found that new staff received an appropriate induction and staff had annual appraisals. Staff received regular supervision during which their learning and development was planned.

We reviewed several records relating to people using the service, the staff and management of the service and found that the records were accurate and fit for purpose.

28 June 2012

During a routine inspection

People told they us felt "safe" and staff were "very friendly" and the "care is alright". One person told us "staff do everything for me which I am grateful for". One relative of a person who used the service told us they were involved in the care and decisions made at Carmen Lodge. They told us their "husband attends the meetings".

2, 16 February 2011

During a routine inspection

People living at Carmen Lodge were generally positive about the home and its staff.

People told us that they met regularly with their key worker, that they felt they had some control over the care and support they received and felt well supported by healthcare professionals who were involved in their care.

One person living at the home told us 'the food is lovely'. Another person told us 'I feel safe and can cope with living here'.

A community nurse who visits the home told us that relationships with staff were good.