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Elizabeth House Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 18 February 2021

About the service

Elizabeth House is a purpose-built residential care home providing personal care and accommodation for up to 43 people aged 65 and over. At the time of the inspection the service was supporting 31 people. Accommodation is provided on two floors with a lift to access the first floor.

Peoples experience of the service and what we found

Infection control practice was not always robust. For example, there were no records to demonstrate frequent touch points were cleaned. Seating in all but one of the communal areas was close together. This did not encourage social distancing. We raised these issues with the provider, and they were immediately rectified.

The provider had an up to date infection prevention and control policy, covid-19 policy and quality audits. The provider had created a Covid committee. This met regularly to communicate changes and provide updated information to all the provider’s homes including Elizabeth House.

Pre-arranged visitors were welcomed to the home with a procedure that helped to reduce risks of infection. This included face masks and hand sanitisers at the entrance. Visitors completed a health questionnaire.

Staff had a designated area for putting on, removing and disposing of personal protective equipment (PPE). They had received training to do wear and remove this equipment correctly and in line with government guidelines.

The provider was admitting people safely to the service. The provider ensured people were tested prior to admission to the home, re-tested and supported to self-isolate for 14 days on moving in.

The home had routine testing for staff and for people living at the home.

Inspection areas

Safe

Good

Updated 18 February 2021

Further information is in the detailed findings below.

Effective

Requires improvement

Updated 18 February 2021

Caring

Good

Updated 18 February 2021

Responsive

Good

Updated 18 February 2021

Well-led

Requires improvement

Updated 18 February 2021