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Inspection Summary


Overall summary & rating

Good

Updated 18 November 2020

Dorset House is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided.

Dorset House is registered to accommodate up to 52 people. At the time of our inspection there were 37 older people living in one adapted building in a residential area of Poole.

We found the following examples of good practice.

There was a clear procedure in place to welcome pre-arranged visitors to the home, face masks available and hand sanitisers at the entrance. Visitors were asked to complete a health questionnaire. Staff had a designated area for putting on, removing and disposing of Personal Protective Equipment (PPE). The home had started routine testing for staff the week before our inspection but had not undertaken routine testing for people living at Dorset House, this was planned to start in the upcoming month.

The home had an infection control lead to support and guide with correct hand washing techniques and made regular checks. The home was clean and tidy and cleaning schedules were in place. Communal areas and high use touch points such as door handles, and handrails were cleaned frequently throughout the day. There was an agreed admissions process in place which involved testing before and after admission with a period of isolation in line with current government guidelines.

The home had a designated space for visitors outside and inside. There was a separate entrance for visitors with supplies of PPE available. There were various seating areas throughout the home to promote social distancing. Risk assessments for people and staff contributed to keeping them safe by reviewing their individual health conditions.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 18 November 2020

The service operated good practices in relation to infection prevention and control.

Effective

Good

Updated 18 November 2020

Caring

Good

Updated 18 November 2020

Responsive

Good

Updated 18 November 2020

Well-led

Good

Updated 18 November 2020