Archived: Meadowvale Residential Home

Updated 2 September 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This unannounced inspection took place on 15 July 2016. The inspection team consisted of one inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form the provider completes to give some key information about the service, what the service does well and improvements they plan to make.

We checked the information we held about the service and the provider. This included statutory notifications received from the provider about deaths, accidents and any incidents of potential abuse. A statutory notification is information about important events which the provider is required to send us by law. We requested information about the service from the local authority and Healthwatch. The local authority has responsibility for funding people who used the service and monitoring its quality. Healthwatch are an independent consumer champion who promotes the views and experiences of people who use health and social care.

During our inspection we spent time in the communal areas of the home to see how staff provided care for people. We spoke with eight people who lived at the home and six relatives who were visiting at the time of our inspection. We also spoke with the registered provider, registered manager and eight care staff. In addition we spoke with a district nurse who was visiting the home, and an external trainer.

We looked at one care plan. We also looked at the systems in place for managing complaints and monitoring the quality of the service provided within the home.

Updated 2 September 2016

This inspection took place on 15 July 2016 and was unannounced.

The provider of Meadowvale Residential Home is registered to provide accommodation and personal care for up to 15 people. At the time of this inspection 15 people lived at the home.

There was a registered manager in post who was present for our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service was last inspected on 16 July 2013 and was meeting the requirements of the law.

People were kept safe by staff who understood how to identify and report potential harm and abuse. Staff were aware of any risks to people and what they needed to do to help reduce those risks, such as helping people to move safely around the home. People were supported by sufficient numbers of staff who had the skills and knowledge to meet their needs. People were supported to take their medicine when they needed it.

Staff respected and supported people’s right to make their own decisions and choices about their care and treatment. People’s permission was sought by staff before they helped them with anything. Staff had received training relevant to their roles and felt supported by the registered manager. People were supported to eat and drink enough to maintain good health. People had access to other healthcare professionals as required to make sure their health needs were met.

People felt staff treated them with kindness and compassion and they felt involved in their own care. Staff respected people’s dignity and privacy and supported them to keep their independence.

People received care that was personal to them because staff knew them well. People received their care when they needed it and were not kept waiting by staff when they asked for assistance. People knew how to make a complaint and felt able to discuss any concerns with the registered manager. The registered provider encouraged people and their relatives to give their opinions of the home through feedback forms and at meetings.

The registered manager was supported by an established staff team. The registered manager and staff had created an environment that was homely and welcoming. The provider enabled staff to value people and support them in a dignified and compassionate way.. Staff were clear on their roles and spoke about the people they supported with fondness and respect.

We saw that systems were in place to monitor and check the quality of care and to make sure people were safe. The provider and registered manager used the information to drive continuous improvement of the service they provided.