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Inspection Summary


Overall summary & rating

Good

Updated 8 November 2017

Tarrant House provides accommodation and personal care for up to seven people who have a learning disability, physical disability and health care needs. There were seven people living at the service. The service was as domesticated as possible. People had their own spacious rooms and the use of a comfortable communal area. Most people took their meals together in the dining room. There was a private rear garden which was not overlooked, with a patio area accessible for people with mobility needs.

The service is situated close to Perranporth on the north coast of Cornwall. People living at Tarrant House had access to all areas of the service. There were a range of suitable adaptations and mobility aids specifically designed to support people, both in the service and community.

We carried out a comprehensive inspection of Tarrant House on 2 October 2017. This was an announced inspection. We told the provider two days before our inspection visit that we would be coming. This was because we wanted to make sure the registered manager was there, as well as staff and people to speak with and access to records. At the last inspection the service was rated good. At this inspection the rating remained good.

People told us they felt safe living at Tarrant House. People's safety and well-being had been assessed by the registered and deputy managers. Risk assessments were in place to minimise any hazards and keep people safe. Where a loose blind cord was seen as a potential risk, immediate action was taken by the registered manager and staff were reminded of the need to be vigilant in their observations in the environment.

Most people had lived at Tarrant House for some time and staff were very familiar with their individual needs. Relatives told us, “It is no doubt due to the friendly ‘family’ atmosphere that the staff have created and maintained” and “Doesn’t feel like a home [residential].” There were clear lines of responsibility in place. The registered manager was supported by an assistant manager and senior support workers as well as a core staff team who had worked at the service for some time. The registered manager took an active role in the running of the service.

Four of the seven people were at the service on the day of the inspection. The atmosphere at Tarrant House was calm and friendly. Interactions between staff and people were kind and supportive. Staff described how they worked to support people to make day to day choices and enable people to lead a quality of life within the constraints of individual disabilities. They said, “We are here to make a difference in people’s lives” and “I get such a good feeling that I have made a difference to somebodies life after every shift. It’s a good place to work.”

There were sufficient staff to keep people safe. There were safe recruitment systems in place to ensure that staff were safe to work with people.

Staff told us they loved their jobs and felt they had all the support they needed to carry out their role. They told us, “We get a lot of support and always encouraged to share information or ask if we are not sure about anything” and “My induction and training really helped me to get into the role. It was a team effort.”

People were protected from avoidable harm. Staff received training in safeguarding adults and were able to demonstrate that they knew the procedures to follow should they have any concerns.

People's medicines were administered, stored and disposed of safely. Staff were trained in the safe administration of medicines and kept relevant and accurate records.

People's human rights were protected as the registered manager ensured that the requirements of the Mental Capacity Act 2005 were followed. Where people were assessed to lack capacity to make some decisions, mental capacity assessment and best interest meetings had been undertaken. Staff were heard to ask peoples consent before they provided support.

Where people's liberty may be restricted to ke

Inspection areas

Safe

Good

Updated 8 November 2017

The service remains good.

Effective

Good

Updated 8 November 2017

The service remains good.

Caring

Good

Updated 8 November 2017

The service remains good.

Responsive

Good

Updated 8 November 2017

The service remains good.

Well-led

Good

Updated 8 November 2017

The service remains good.