Jah-Jireh Charity Homes Wigan

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to be as independent as possible by staff. This included eating and drinking, mobilising and completing aspects of their personal care. People were supported to maintain relationships with friends and family who could visit the home throughout the day. One person said to us, “Oh yes, they encourage everyone to do as much as they can.”

People living at the home and relatives told us they were happy with the care provided to them by staff. One person said, “This is a very caring service. They can’t do enough for me and they treat me as an individual.” Another person said, “The staff are supportive. They ask me if I would like anything when I am sitting in my room.”

A relative who we spoke with during the inspection provided equally positive feedback about the care at the home. One relative said, “The full-time carers provide very good care, they understand how to support my wife.” Another relative added, “I am very impressed with the level of care she gets.”

The home had a designated activities coordinator and people said there was enough to keep them occupied, although would welcome more trips outside of the home. At the time of our inspection, a lot of people were cared for in bed and we were told lots of one to one took place to ensure there was enough stimulation. One person said, “There are activities. I like to do coloring. I take part in all the religious activities that take place.” Another person said, “The activity room has lots of things in it for people to do. Lots of coloring books and games. On the wall there is a plan for what will happen each day over the period of a month.”

Lots of other activities took place at the home including weekly bible reading, films nights, gardening club and trips out into the local community. One relative said, “She can’t go out into the community anymore, but members of the Church do visit the home.”

People looked clean and well presented, although we found people’s personal care records relating to oral hygiene and baths/showers weren’t always clearly documented. The home manager said they would arrange for this concern to be discussed with staff about the importance of keeping accurate records.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.