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Headingley Hall Care Home Outstanding

Inspection Summary

Overall summary & rating


Updated 8 February 2020

About the service

Headingley Hall is a residential care home providing personal care for up to 57 older people, some of who are living with dementia. At the time of the inspection there were 44 people using the service.

People’s experience of using this service and what we found

People and relatives were unanimous in their praise of the staff and the exceptionally high standards of care and support provided. The whole staff team were exceptionally thoughtful and kind with people, putting people’s needs first and continuously looking at ways in which they could improve people’s quality of life. People received extremely person-centred care. In particular, relatives commented on the tremendous love, empathy and understanding displayed by staff when caring for people who were approaching the end of their life and how this had helped them. Staff consistently treated people with respect and maintained their privacy and dignity. One person said, "My opinion is that if you get to live here, you are one of the lucky ones.”

Staff were completely dedicated to helping people live as happy and fulfilled lives as possible. This included access to a huge range of activities and extensive community links which had resulted in mutually beneficial friendships with different groups. There was a real sense of community with people and relatives using the word 'family' to describe relationships between other people and staff in the service.

Everyone spoke extremely positively about the registered manager who led by example and was passionate and fully committed to providing people with excellent quality care. They constantly looked for ways to improve the service and had effective systems in place to monitor the quality of the service. Professionals were unanimous in their praise of the extremely high standards of care provided. They described the excellent joint working arrangements they had with staff which had resulted in positive outcomes for people.

Staff understood how to manage any risks to people and knew the processes to follow to manage any allegations of abuse. People’s health care and nutritional needs were well managed and they received their medicines when they needed them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were enough staff to meet people’s needs and recruitment processes ensured staff were suitable to work at the service. Staff were trained and had the required skills to meet people’s needs. Staff told us they loved their jobs and felt well supported.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 29 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 8 February 2020

The service was safe.

Details are in our safe findings below.



Updated 8 February 2020

The service was effective.

Details are in our effective findings below.



Updated 8 February 2020

The service was exceptionally caring.

Details are in our caring findings below.



Updated 8 February 2020

The service was exceptionally responsive.

Details are in our responsive findings below.



Updated 8 February 2020

The service was exceptionally well-led.

Details are in our well-Led findings below.