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Headingley Hall Care Home Outstanding

All reports

Inspection report

Date of Inspection: 14 August 2012
Date of Publication: 2 November 2012
Inspection Report - DN published 2 November 2012 PDF

Overview

Inspection carried out on 14 August 2012

During a themed inspection looking at Dignity and Nutrition

People told us what it was like to live at the home and described how they were treated by staff and their involvement in making choices about their care. They also told us about the quality and choice of food and drinks available. This was because this inspection was part of a themed inspection programme to assess whether older people living in care homes were treated with dignity and respect and whether their nutritional needs were being met.

The inspection team was led by a Care Quality Commission (CQC) inspector joined by a practising professional and an Expert by Experience, who had personal experience of using or caring for someone who used this type of service.

People were complimentary about the food and said they had more than enough to eat. They were able to make suggestions and request for future meals. If they didn�t like what was on the menu they were able to ask for something else to be prepared. People we spoke with confirmed that the meals were warm enough when they were served.

People felt the staff respected their privacy and dignity although one person commented, �Some do some don�t respect your dignity but by and large they are very nice.� One person said, �Nothing but kindness and respect from the staff� and another person concluded, �Couldn�t find anywhere nicer.�

We spoke with a relative of someone who used the service. They said, �There seems enough staff about when I visit and they have the skills to look after the people here.�

People we spoke with told us they felt safe living at Headingley Hall. They also told us that they had been provided with information on who to contact if they had any concerns or wanted to make a complaint.