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Inspection report

Date of Inspection: 22 August 2013
Date of Publication: 2 October 2013
Inspection Report published 02 October 2013 PDF


Inspection carried out on 22 August 2013

During a routine inspection

We spoke with two people who use the service and four relatives. People we spoke with confirmed their needs were being met at Hanwell House. Relatives we spoke with praised the manager and the staff for communicating well with them and the professional manner in which staff worked with people. Relatives commented "they always keep us informed and will phone if something has changed,� and "it�s a special place, people are treated as individuals". People who use the service had had their needs assessed and a care plan had been developed to reflect their care needs, routines and preferences.

There were systems in place to ensure medicines were prescribed and given to people safely. Prospective staff underwent employment checks as part of the recruitment procedure to make sure they were safe to work with people who use the service. Relatives commented that staff were skilled in their work and staff said they had the appropriate training to carry out their role as a carer. However, we did not see evidence of a supervision and appraisal system for staff.