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Inspection report

Date of Inspection: 22 December 2010
Date of Publication: 10 February 2011
Inspection Report published 10 February 2011 PDF

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Overview

Inspection carried out on 22 December 2010

During a routine inspection

People who use the service told us how satisfied they were with the accommodation offered, the food supplied, the staff employed and the care provided. Relatives of people who use the service told us they were very happy with how their loved one was being looked after, and told us the home compared very favourably with other homes they knew

We observed users of the service receiving good quality food and drink, and being stimulated by the playing of games, but being given the choice to opt out if they wished. People told us that they were well looked after. They praised the staff, the good food, the physical standards of the home including cleanliness, and the extent of stimulation offered. They said they were 'well looked after by lovely people'. They confirmed that there were always enough staff on duty and 'they can't do enough to help you.'

They said they felt safe living in the home. They like their bedrooms and the way they are furnished and decorated and that they are able to add personal touches to their rooms. They told us that there was never any problems with cleanliness in the home

People using the service told us that they could see their doctor whenever he needed to and this was arranged by the home.

It was a very cold day when we visited but several people who use the service told us the home was warm enough.

We observed users of the service being treated with dignity and respect, and having their privacy, independence and human rights promoted.