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Archived: Michael House

Reports


Inspection carried out on 5 February 2013

During a routine inspection

Support staff at the home are referred to as personal assistants, this title has been used within this report.

We spoke with eight staff, who demonstrated a good understanding of their responsibilities for obtaining consent. We also spoke with four people who all confirmed that staff respected their wishes and that they could refuse care if they wanted to. One person said: “Staff do just what I want and will stop if I tell them to.”

Each person had ‘support guidelines’ which staff told us was a working document and was constantly changing in line with people’s care and support needs. All records were person centred and showed that the person they related to had been involved in the planning and review of their support.

A colour coding scheme for cleaning materials had been introduced to ensure that different items were used in kitchens, bathrooms and communal areas, therefore reducing the risk of cross contamination or infection. One of the people we spoke with told us about the staff: “They are good at helping in the house.”

We spoke with staff who told us that they had taken part in a number of training courses and were aware that more were due to take place. One personal assistant said: “I’ve had so many courses.” Other staff told us they felt supported by senior staff and that they could discuss any issues at any time with senior staff.

We were able to see how the provider had responded to complaints and that they had been dealt with in a timely way.

Inspection carried out on 24 January 2012

During a routine inspection

Everyone we spoke to told us they were happy with the care and support they received and they felt involved in how their care was delivered.

People said they had the help they required and they were encouraged to be as independent as possible. One person told us “Staff help us when we need help but they encourage us to do things for ourselves.” Another person told us that staff never say “We can’t do that.”

People told us that they have regular meetings to discuss things about Michael House

One person told us that the changes taking place at Michael House were a bit confusing but they weren’t worried about the changes. (The changes Michael House are making are explained later in this report).

Reports under our old system of regulation (including those from before CQC was created)