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Archived: Michael House

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Inspection report

Date of Inspection: 24 January 2012
Date of Publication: 2 March 2012
Inspection Report published 2 March 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

The residents are protected from the risk of harm or abuse because the provider has made suitable arrangements to ensure staff are able to identify and respond to any allegations of abuse.

Overall, we found that Michael House was meeting this essential standard.

User experience

All the people we spoke to said they felt very safe at Michael House. They said they knew they could discuss any concerns they may have with any member of staff. One person told us that they had no concerns and felt very safe. They also told us they had never seen anything that concerned them.

One person told us that they dealt with their own finances and that all the flats had recently been fitted with safes to lock away personal possessions and money.

Other evidence

We observed all the people moving freely and, in most cases, independently around the home, interacting positively with each other and the staff. Many people were coming from or going to activities, some with support and some independently.

We saw in the minutes of a staff meeting that changes to safeguarding procedures had been discussed. The manager told us that any safeguarding alert would be completed by the member of staff raising the alert. The service felt this was the best way of capturing the all relevant information.

We were told that the provider organisation had safeguarding officers, who met each month to look at current issues and share advice on best practice. If applicable they would also feedback from any safeguarding panels too.

During our visit we spoke with staff who explained the procedure they would follow if they suspected any type of abuse was occurring. Staff showed a good knowledge of the procedures for safeguarding vulnerable adults from abuse by explaining how and where to report any suspicions or concerns. They told us they felt confident that any concerns they had would be acted upon and were able to discuss issues with any senior member of staff. They could recall the training and knew where to access policies relating to safeguarding.

We were told that there was a flow chart to assist any alerter of abuse in carrying out the correct procedure for reporting. Contact details for the local authority and the Care Quality Commission were displayed in the office. A member of staff we spoke to was able to tell us where the home’s safeguarding policy was and to describe her understanding of the term ‘whistleblowing’.

We saw that incidents and accidents had been logged and the manager said that forms were monitored for evidence of any unsafe practice.

Support plans contained risk assessments which had been carried out to minimise or avoid any risks to the people living at the home. People had secure safes in their rooms and managed their own finances to reduce any risk of financial abuse.

Staff told us they had received training in protecting vulnerable adults. We were unable to see records of when the training had taken place for some of the staff. Training records were only available for the past two years.