Fieldhead Park

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them

with compassion, kindness, dignity, and respect. At our last assessment we rated this key

question Inadequate. At this assessment, the rating changed to good. This meant people were

supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Staff demonstrated genuine empathy for the people they care for. People felt they were treated with kindness, compassion and dignity in their day-to-day care and support. One relative told us, “In the last 6 months there have been improvements all over. The staff, the cleanliness, activities, and food have all improved. I’d no complaints before but I am so much happier now.”, One staff member told us “The care staff at the home are a great bunch, they genuinely have people’s wellbeing at heart, seeing them sat playing games on the giant iPad, and playing the piano as people request songs, we are incredibly lucky.”

The provider treated people as individuals and ensured their care, support, and treatment

reflected personal needs and preferences. They considered people’s strengths, abilities,

aspirations, cultural backgrounds, and protected characteristics, and included them in

meaningful experiences within the home. For example, ‘Culture Day’ featured music, games,

and diverse foods, celebrating inclusion and diversity.

Two new chefs had recently joined, and feedback on meals was highly positive, with comments

such as, “I like the food now we have two new cooks. The staff know what they are doing, with

new staff shadowing,” and “The food is good. I don’t like fruit or veg. Today’s meal was lovely

and there is always a pudding.”

Care was person-centred and tailored to individual needs. Staff knew people well, understood

their routines and preferences, and supported them to express their identity. Religious and

cultural practices were respected throughout.

The provider promoted people’s independence, ensuring they understood their rights and had choice and control over their care, treatment, and wellbeing. People were encouraged to make decisions and maintain independence wherever possible. Staff supported individuals to do as much for themselves as they could, using adapted equipment and gentle encouragement. People chose how to spend their day, what to eat, and when to receive care. One person said, “I like any activities, we love them. We are not bothered where we go as long as we go out. We have a right giggle. We went to Tong Garden Centre. [Name] never gets irritated, they are a godsend. We try to keep trim.”

The provider listened to and understood people’s needs, views, and wishes. Staff responded

promptly to people’s needs and acted to minimise any discomfort, concern, or distress. Call bells

were observed to be answered quickly, and people told us they rarely had to wait for support.

Staff were attentive and often anticipated when help was needed without being asked. One

person said, “Been here 5 years. It’s great here. I like the people. I do feel safe because

everybody pops in every couple of hours through the night. They seem to have enough staff. I

have a buzzer; they come quick if I press the red one. They keep it clean and do laundry every

day, it always comes back.”

The provider prioritised staff wellbeing and created an environment where employees felt supported to deliver person-centred care. Staff told us they felt valued and had manageable workloads. There were opportunities to provide feedback, and leaders were approachable. Training and supervision were in place, and staff reported feeling confident in their roles. One staff member said, “I am very proud of my manager [they] are very supportive to everyone and me too. I was working in a different care home before, and I never had a good manager like [name]. [Name] helps so much and trusts me, so much trust that I am now a team leader due to so much support from [name].”