- Care home
Fieldhead Park
Assessment report published 1 December 2025
Contents
Ratings
Our view of the service
Date of Assessment: We visited the home on 28 October, 3 November and 18 November 2025
and continued to view evidence remotely. The service is a nursing home providing support to
older people living with dementia, nursing needs, and physical disabilities.
This assessment was to follow up on actions from the last assessment in March 2025. At that
assessment, the provider was in breach of legal regulations in relation to safe care and
treatment, person centred care, safeguarding service users from improper treatment, staffing
and governance. Improvements were found at this inspection, and the provider was no longer in
breach of regulations.
Staff demonstrated a strong learning culture, supported by proactive incident reporting and
reflective practice. People told us they felt safe, and safeguarding arrangements were robust.
The environment was clean and well maintained, staffing levels were appropriate, and infection
control and medicines management were effective.
Care promoted positive outcomes and quality of life. People’s needs were assessed and
reviewed regularly, and care was evidence-based. Staff collaborated with external professionals,
supporting individuals to live healthier lives. Consent was appropriately obtained, and staff
understood the principles of the Mental Capacity Act (2005).
People were treated with kindness, dignity, and respect. Care was personalised, and individuals were supported to express their identity and preferences. Creative initiatives, such as themed environments and tailored activities, enhanced wellbeing. Staff were attentive to immediate needs, and workforce wellbeing was prioritised.
People were generally involved in planning and decision-making, and staff went above and beyond to create meaningful experiences, including special events and personal milestones. Communication was inclusive, and feedback was actively sought and used to improve the service. Equity in access and outcomes were evident.
Leadership was visible and effective. A positive culture and continuous improvement were becoming embedded. Governance systems were strengthened with new trackers, and staff felt supported and empowered to speak up. Diversity and inclusion were promoted, and partnerships with families and the community were strong. The provider demonstrated a clear commitment to learning and innovation.
Staff knew people’s needs well, and care was mostly person-centred; however, a small number of people’s care plans lacked all the detail required for new staff to ensure consistent support was delivered.
People's experience of this service
People using the service and their relatives spoke positively about their experiences at Fieldhead Park. People told us they felt safe living at the home, with comments such as “I like it here, the people are nice. I do feel safe.” and “I have been here 5 years. It’s great here. I like the people. I do feel safe because everybody pops in every couple of hours through the night. They seem to have enough staff. I have a buzzer; they (staff) come quick if I press the red one. They keep it clean and do laundry every day, it always comes back.”
People said they were treated with kindness and respect. One person told us, “Staff are fun, we do lots of singing” and another said, “Yes, they (staff) are all kind.” One relative told us “I get on really well with staff. I like their honesty; I believe their answers; that’s why I like this place so much. More importantly my dad likes them. I have an appointment to discuss their care plan; I saw it on the Facebook notices.” People felt their privacy was respected and staff explained things clearly before providing care. One person said, “They always knock on the door before they come in.”
There were mixed views about staffing levels. Most people felt there were enough staff and told us staff came quickly. Relatives gave mixed feedback with some feeling staffing was appropriate and others stating that they felt more staff were required, one relative said, “It would be nice if they had more staff as sometimes, they are run ragged.” Some staff members raised concerns that although staffing levels were presently very good, they have previously been poor and they were concerned these could revert to the previous low levels. We did see that the home working above the current recommended staffing levels for the home. The provider used a nationally recognised dependency tool, which they updated each morning at group handover meetings if there had been any changes.
Feedback regarding mealtimes was very positive, comments included “I like the food now we have 2 new cooks” and “[Name] is putting weight on, so I know they are eating. It’s tasty and the portions are generous.”
People and relatives felt involved in decisions about care and knew how to raise concerns. One person said, “I go to resident meetings. Yes, they listen. I complained about the sandwiches not having enough filling. We have beautiful sandwiches now, the best I’ve ever had. Yes, it’s well run.” A relative said, “I would speak to someone in the office who is in charge if I had a problem. They do their best by [name], like moving them to a room where they can be watched more.”
People told us they were encouraged to do things for themselves and participate in activities. One person said, “Yes, I do everything for myself,” and another noted, “We go on bus trips. I like dominos. I have my nails done.” Relatives confirmed this, saying their family members were encouraged to join in and go on outings.